Privacy Policy

Date: 11-08-2025

1. Introduction

Welcome to TranquilCRMOne ("we," "us," "our"). We are committed to protecting your privacy and handling your data in an open and transparent manner. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, tranquilcrmone.com (the "Website"), and when you use our Customer Relationship Management services (the "Service").

This policy also explains the rights and choices you have regarding your information. By using our Website or Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information in a few different ways to provide and improve our Service.

a) Information You Provide to Us:

• Account Information: When you register for a TranquilCRMOne account, we collect information such as your name, company name, email address, and password.
• Payment Information: When you purchase a subscription, we require payment information. This is securely collected and processed by our third-party payment processors (e.g., Stripe, PayPal). We do not store your full credit card details on our servers.
• Communications: If you contact us directly for support or other inquiries, we may receive additional information about you, such as your name, email address, the contents of the message, and any attachments you may send us.

b) Information We Collect Automatically:

• Log and Usage Data: Like most websites and services, we automatically collect information when you access our Website or Service. This includes your Internet Protocol (IP) address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

c) Data You Upload to the Service ("Customer Data"):

As a CRM, the core of our service is for you to store information about your own customers, leads, and contacts ("End-Users"). This data is your Customer Data. You are the "data controller" of this information. We are the "data processor."

This Customer Data may include personal information about your End-Users, such as names, email addresses, phone numbers, addresses, and communication history. We only process this Customer Data on your behalf and in accordance with your instructions as part of providing the Service.

We will never sell your Customer Data or use it for our own marketing or advertising purposes.

3. How We Use Your Information

We use the information we collect for various purposes:

• To Provide and Maintain our Service: To create your account, manage your subscription, and operate the CRM platform.
• To Process Payments: To bill you for the use of our Service.
• To Improve Our Service: To understand how users interact with our platform so we can improve the user experience and develop new features.
• To Communicate With You: To send you service-related announcements, updates, security alerts, and support messages.
• For Security and Fraud Prevention: To protect our platform, our users, and the public from fraudulent or illegal activity.
• To Comply with Legal Obligations: To comply with applicable laws, legal processes, or government regulations.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

• Service Providers: We may share your information with third-party vendors and service providers who help us operate our business, such as for payment processing, website hosting (e.g., AWS), analytics (e.g., Google Analytics), and email delivery. These providers are contractually obligated to protect your data and use it only to provide services to us.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Website of any change in ownership.
• Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect our rights or property, or protect the personal safety of users or the public.
• With Your Consent: We may share your information for any other purpose with your explicit consent.

Regarding your Customer Data, we will only disclose it as directed by you (the data controller) or as required by law.

5. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

For End-Users: If your data has been uploaded to the TranquilCRMOne platform by one of our customers and you wish to exercise these rights, you must contact the company or individual who is our customer (the "data controller"). TranquilCRMOne cannot act on these requests directly as we are only a processor of this data.

6. Data Security

We take the security of your data very seriously. We use a variety of administrative, technical, and physical security measures to protect your personal information, including encryption and access controls. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

7. International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

8. Children's Privacy

Our Service is not intended for use by anyone under the age of 16 ("Children"). We do not knowingly collect personally identifiable information from children. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We may also notify you via email or through a notice on our Service. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: mailto:tranquilinfo@gmail.com"
• Website: "https://www.tranquilcrmone.com/"